Proactive Services

by | Blog


Though we are a newer business, one of our core philosophies is doing things the best way possible for our customers from the get-go. We are always looking for ways to improve, but we think we are coming out of the gate with some strong, competitive solutions for your every day computing.

One of these solutions is widely known as “Proactive Monitoring”. It used to be that this type of service was required by and utilized only by businesses, but we have found an affordable way to accomplish this and even add in some extra benefits so that home users can take advantage as well. For as low as $10/month, we can keep tabs on the functionality of your Mac. There is no invasion of privacy, and no action required on your part! We simply keep track of common system failures and make sure that your computer is not reporting any. This includes making sure your system backups are up to date, ensuring that your Mac has not picked up any nasty viruses or malware, and it even alerts us if your hard drive is too full or about to fail (and much more!). If you have an entire fleet of Macs in your home, never fear! For just $15/month, we will proactively monitor each Mac in your entire household. This gives our customers peace of mind that their technology is always in good hands. We call it ActiveAware, because it keeps us aware of your Mac’s condition, and allows us to actively respond.

Arguably even more important is the ability to ask a real person when you have a problem. Have you ever spent hours “googling” what you think should be an easy problem to fix, only to never come across the answer? Or, have you ever called “Technical Support” and couldn’t even communicate with the person on the other end of the line? Wouldn’t it to be easier to have an individual that you personally know and trust “On Call” that you could ask these basic questions, in confidence that they would know the answer? This is exactly the type of service NorthMac aims to provide. We want to be more than the “last ditch effort” company that you call when your machine has broken, and your google efforts have only made matters worse. Technology surrounds your life, and our goal is to make it work seamlessly with your life. With our QuickSupport service, you can call or email as much as your like, as long as its takes less than 15 minutes per incident. All for just $25/month! NO QUESTION IS TOO SMALL! This ensures that you always have the opinion of a professional a phone call or email away, and gives us a way to receive a small income for our time and knowledge.

As a token of our appreciation, all of our residential QuickSupport customers receive ActiveAware (household) entirely for free! So for just $25 each month, we will monitor every computer in your home and answer unlimited questions in the home (one point of contact per household please). Kids off at school? As long as they are attending college (and can provide proof), they too will be considered a part of your household services. These services work great for our small business customers as well. Our ActiveAware for Business is just $15/computer/month, and just $10/computer/month when paired with QuickSupport.

Call or email today to learn more about QuickSupport or ActiveAware, or to schedule a free 1-hour consultation to see if our services are right for you.

Happy computing!!





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